Hostaway's customer support boasts a satisfaction rate of over 95% . Our team is spread across more than 9 countries and time zones, allowing us to assist you quickly, at any time.

Lodgify users complain about excessively long response times and poor customer support.
A problem not resolved promptly can be enough to lose a booking, and therefore profitability.

Responsiveness of customer support

The lack of customer support knowledge caused me to lose a reservation.

I recently lost an Airbnb reservation because customer support was closed. The next day, I received incorrect information from one of their agents. A security deposit had been requested on a potential Airbnb reservation. I wanted to remove it, but the agent insisted, saying that my policies stated no deposit would be required and that the problem originated with Airbnb.

The lack of customer support knowledge caused me to lose a reservation.

I recently lost an Airbnb reservation because customer support was closed. The next day, I received incorrect information from one of their agents. A security deposit had been requested on a potential Airbnb reservation. I wanted to remove it, but the agent insisted, saying that my policies stated no deposit would be required and that the problem originated with Airbnb.

Hostaway is a solution that simply works. Whether it's automations, integrations, or overall performance, you can rely on Hostaway to work exactly the way you need it to , so you can focus on what matters most.

Lodgify users frequently report software reliability issues: slowness, bugs, malfunctions, and errors. If the software doesn't work as expected, you risk having unhappy customers and wasting valuable time trying to resolve technical problems.

Stability and professionalism

Phew, only 3 more months with this product!

ATo anyone considering Lodgify, be warned: this tool isn't suitable for concierge services. Connecting it to Airbnb is a real ordeal. Support is inadequate; there's no phone number, only email back-and-forth. I have the Ultimate plan at €3,144/year!

Phew, only 3 more months with this product!

To anyone considering Lodgify, be warned: this tool isn't suitable for concierge services. Connecting it to Airbnb is a real ordeal. Support is inadequate; there's no phone number, only email back-and-forth. I have the Ultimate plan at €3,144/year!

Hostaway has the most connections to travel platforms in the industry and offers the highest partnership statuses . This means better visibility for your listings, maximum reliability, and priority access to the latest features.

With its limited partnership status with Airbnb and Booking.com, Lodgify exposes its users to reduced reliability and restricted features. The lack of integration with TripAdvisor and Marriott also deprives hosts of a significant source of bookings and revenue.

OTA availability and reliability

Lodgify: absolutely avoid it.

I want to save everyone the time, money, and hassle I went through. I strongly advise you NOT to choose #Lodgify as your third-party service for calendar syncing, billing management, or doing business. They took my money and delivered none of what they promised. The service was awful, and they severely damaged my business. A complete waste of time and money. **PROOF to back up the worst of it. I risk losing my VRBO account entirely for choosing the wrong company.

Lodgify: absolutely avoid it.

I want to save everyone the time, money, and hassle I went through. I strongly advise you NOT to choose #Lodgify as your third-party service for calendar syncing, billing management, or doing business. They took my money and delivered none of what they promised. The service was awful, and they severely damaged my business. A complete waste of time and money. **PROOF to back up the worst of it. I risk losing my VRBO account entirely for choosing the wrong company.

Hostaway is continuously improving its software, with more than 15 updates, fixes, and enhancements every month. We also offer more key features and functionality, such as:

• Displaying reviews within the app, without third-party software
• Single WhatsApp and SMS messaging
• Scheduling recurring tasks independent of reservations (e.g., maintenance)
• Automatic departure time messages: Users regularly point out the lack of key features on Lodgify , resulting in wasted time and a frustrating experience
  
  Notable omissions include:

• No unified inbox
• No owner management

Advanced and robust features

There is virtually no analytics. No CRM. No way to do direct marketing, and customer support is entirely automated. No accountability for missing features.

Terrible software

Terrible software

There is virtually no analytics. No CRM. No way to do direct marketing, and customer support is entirely automated. No accountability for missing features.

24 hours

work saved per week

60 min

savings per reservation

400x

Growth thanks to Hostaway

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