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24 hours

of work saved per week

60 min

saved per reservation

400%

growth with Hostaway

Average listings increase in your first year with Hostaway

Hostaway was built to scale with you. That’s why users switching from Guesty saw an average 44% increase in listings in just 12 months — powered by better automation, visibility, and support.

44%

Over the past five years, Guesty has acquired platforms like MyVR, YourPorter, Rentals United, and more — growing through mergers rather than building from the ground up. While that might expand their feature list, it also creates a fragmented system that leads to slower bug fixes, disconnected experiences, and support teams that struggle to keep up.

Hostaway took a different path. We’ve earned the trust of thousands of property managers by building everything in-house, listening to our users, and innovating based on their needs — not investor agendas. That focus on simplicity, reliability, and scalability means you get a platform that works the way you need it to from day one, with fast support and features that actually make your business run smoother.

Guesty buys their customers instead of earning them, and buys their tech instead of building it.

Absolutely horrible. This was the worst experience and I just had to come here to warn the masses.

There is 0 functionality and it is not user friendly. Everything has to be done on a desktop. Good luck updating your listings. The customer service never had an actual answer when you message in. Not only is Guesty overpriced but their glitches caused us to lose many reservations and have a lot of issues with guests.

Hostaway offers the same features as Guesty (along with superior support), with only 20% of their team size. This efficiency is passed on to our customers as cost savings, while staying agile and responsive to market changes.

Since Hostaway's attention is undivided and we've built everything ourselves, Hostaway is: more reliable, releases improvements faster, and is generally first to market with cutting-edge features, like:

• Google Vacation Rental Integration
• ChatGPT-powered guest replies & listing descriptions
• Vrbo Messaging in your Inbox

Guesty pushes their team size as a point of superiority. This is a bug, not a feature.

The worst experience, don’t waste your money. Try Hostaway, it’s much, much better.

I tried Guesty for Hosts with 2 accounts for almost 2 months. This software doesn't work properly. The calendar goes blank, has a lot of problems and does not work properly. When you send them messages, they answer you after 5-6 hours. They don't have a phone number for contact support.

The majority of bad reviews of Guesty reference slow, unknowledgeable support team. This is driven by the hasty acquisitions, bloated team size, majority-based in one European time zone. When urgent issues aren't dealt with quickly, you risk losing out on reservations, cutting into your bottom line.

Hostaway on the other hand has an award-winning, responsibly trained, highly-rated support staff to address your needs whenever, wherever you are. This includes:

• A dedicated Customer Success Manager for all customers
• A 97%+ customer satisfaction rating
• 24/7 phone support
• Distribution across 40+ countries

Guesty has slower, less knowledgeable support.

Stay away from this

I am extremely dissatisfied with the level of customer support at Guesty. Response times are significantly delayed, often taking days to address issues, which is further complicated by the use of automated bots that prematurely close out tickets. Additionally, accessing my data has become nearly impossible, as it feels like it's being held hostage. The API performance is also disappointing, with frequent outages that lead to major synchronization issues.

Guesty turns property management into a constant drain on your wallet. Between their convoluted commission/fixed pricing, costly onboarding, and extra costs for add-ons, Guesty is not only more expensive up front, it continues to bleed their customers at every opportunity. Guesty then continues to charge additional "hidden" fees on top, like a cancellation fee, and a history of rounding up %'s to the nearest dollar, and suddenly increasing their commission percentage.

Hostaway offers month-to-month contracts – we work hard to earn your business every month. We have a more affordable, transparent monthly fee where all core PMS features are included, and only charge extra for the add-ons you might not need – no hidden fees.

Guesty has complicated pricing, hidden fees, and extra charges for essential features.

Save your money

Guesty has been the worst decision I have made since I opened my business. Guesty overcharges and under delivers. I liked the layout of Guesty, but that was it. No phone number for customer service, due to the time change any questions would take half a day to get a response.