Unify all messages and save time with
AI-powered responses
DIRECT BOOKING WEBSITE BUILDER
Complete guest management made easy
Backed By
The Hostaway PromiseTM
$175m funding to continue shaping the future of short-term rentals
Award-Winning 24/7 Support
(97%+ Satisfaction Rate)
Reliable, best-in-class connectivity
Purpose-built for vacation rentals on the industry's #1 platform
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Whether you have 2 or 2,000 vacation rental properties, Hostaway helps you scale without limits
More bookings. Less hassle.
Thousands of vacation rental owners and managers trust Hostaway's Vacation Rental and Channel Management Software to automate and streamline their business across Airbnb, Vrbo, Booking.com, Google Vacation Rentals, and more.
Hostaway’s unified inbox is a centralized platform that collects all guest messages from multiple booking channels, such as Airbnb, Vrbo, and Booking.com. This allows property managers to manage and respond to all guest communications in one place, improving efficiency and guest satisfaction.
Hostaway automates guest communication by allowing property managers to set up trigger-based messages and automated replies. You can schedule messages for check-in instructions, reminders, and review requests, ensuring guests receive timely information without manual effort.
Hostaway offers AI-powered message templates and automated responses to common guest questions. Upcoming features include advanced AI auto-reply and language translation, making it even easier to manage guest communication across different languages and time zones.
Better guest messaging leads to higher guest satisfaction, which results in more positive reviews and repeat bookings. Efficient and consistent communication helps property managers save time, reduce errors, and increase overall revenue.
Hostaway’s guest messaging tools are designed for short-term rental property managers of all sizes, from small businesses to large operations. Any property manager looking to centralize, automate, and improve guest communication can benefit from Hostaway’s platform.
FAQ
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Keep every guest conversation organized in one place with a unified inbox for property managers. Streamline guest communication across all booking channels, and leverage AI guest responses to reply faster, improve consistency, and deliver exceptional service—so you can focus on growing your business instead of juggling messages.
Effortless communication
Keep conversations flowing smoothly across all platforms with scheduled messages, quick replies, and real-time updates that guests appreciate.
Provide 24/7 answers
Save time and impress your guests with AI-powered replies that instantly answer common questions and ensure consistent, professional communication.
Unified inbox
Simple yet powerful, Hostaway’s Unified Inbox keeps all your guest messages in one place, so you can stay organized and respond faster across every booking channel.
Centralized messaging from Airbnb, Vrbo, Booking.com, and more
Real-time sync to prevent missed or duplicate replies
Quick reply templates for faster responses
Search and filter to find conversations instantly
Assign messages to team members for smooth collaboration
Integrated with AI guest responses for instant communication
AI guest responses
Deliver faster, smarter replies with Hostaway’s AI Guest Responses, designed to reduce workload while enhancing the guest experience.
Instant answers to common questions
Consistent, professional tone across all communications
Learning system that adapts to your preferences
Automatic replies during off-hours or high-demand periods
Integration with the Unified Inbox for seamless use
Saves time while improving guest satisfaction and reviews
Guest communication
Stay connected from booking to checkout with Hostaway’s Guest Communication tools, designed to make every interaction smooth, professional, and stress-free.
Automated pre-arrival, check-in, and check-out messages
Customizable message templates for a personal touch
Multi-channel support across Airbnb, Vrbo, and Booking.com
Scheduled messaging to ensure perfect timing
Mobile-friendly communication for on-the-go replies
Built-in translation for global guest engagement
24 hours
of work saved per week
60 min
saved per reservation
400%
growth with Hostaway
ALL-IN-ONE VACATION RENTAL SOFTWARE
Automate guest messaging without losing a human touch
Stop wasting time answering the same guest questions over and over. This guide provides the essential templates and AI strategies you need to automate your communication while keeping the personal touch that earns 5-star reviews.
One inbox, zero hassle
Bring every message from Airbnb, Vrbo, Booking.com, and more into one easy-to-manage inbox, so you never miss a guest inquiry.
Free download: Guest Messaging Guide